Terms and Conditions Effective Date: July 29, 2026 Welcome to The Eco Mouse. By using our website, scheduling services, or requesting an estimate, you agree to the following Terms and Conditions. 1. Acceptance of Terms By accessing this website or booking services with The Eco Mouse, you agree to comply with these Terms and Conditions. If you do not agree, please do not use this website or schedule services. 2. Estimates All estimates are based on the information available at the time of the inspection or request. Additional work, hidden damage, inaccessible areas, or changes in the scope of work may require a revised estimate. 3. Scheduling Appointments are scheduled based on technician availability. While we make every effort to arrive on time, arrival windows may vary due to weather, emergencies, traffic, or previous service appointments. 4. Payment Payment is due at the time services are completed unless other arrangements have been made in writing. We accept approved payment methods displayed on our website. Returned payments or declined transactions may be subject to additional fees where permitted by law. 5. Customer Responsibilities Customers are responsible for: Providing accurate contact information. Ensuring technicians have access to the property. Following preparation instructions before scheduled services. Keeping children and pets away from treatment areas as instructed. Informing us of any conditions that may affect the service. Failure to complete required preparation may require the appointment to be rescheduled. 6. Treatment Results Every property, pest infestation, and wildlife situation is different. Results depend on factors including: Pest species Severity of infestation Property conditions Sanitation Structural conditions Customer cooperation Preparation completed before service No treatment can guarantee immediate elimination of all pest activity. 7. Wildlife Services Wildlife services are performed in accordance with applicable federal, state, and local regulations. Customers are responsible for repairing structural damage unless specifically included in the service agreement. 8. Rodent & Pest Exclusion Exclusion services address the specific accessible areas identified during the inspection. Future damage caused by weather, construction, animals, or structural changes may create new entry points that require additional service. 9. Follow-Up Services Some pest problems, including bed bugs, fleas, termites, cockroaches, and rodents, may require multiple visits depending on the infestation and property conditions. Recommendations for follow-up services will be discussed when appropriate. 10. Limitation of Liability To the fullest extent permitted by law, The Eco Mouse shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services. Our liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law. 11. Website Information We strive to keep all information accurate and current; however, pricing, services, promotions, and availability may change without notice. Images on this website may be for illustrative purposes. 12. Intellectual Property All website content, including text, logos, graphics, photographs, illustrations, and branding, is the property of The Eco Mouse or is used with permission. No content may be copied, reproduced, or distributed without prior written consent. 13. Privacy Information submitted through our website is handled in accordance with our Privacy Policy. We do not sell customer personal information. 14. Links to Other Websites Our website may contain links to third-party websites for your convenience. The Eco Mouse is not responsible for the content, privacy practices, or policies of those websites. 15. Governing Law These Terms and Conditions shall be governed by the laws of the State of New York. 16. Changes to These Terms The Eco Mouse reserves the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date. Contact Us The Eco Mouse 📍 Serving Dutchess, Ulster, Orange, Columbia, Greene, and Putnam Counties, New York 📞 518-396-0875 📧 info@ecomousepestcontrol.com If you have any questions regarding these Terms and Conditions, please contact us before scheduling service.